Frequently Asked Questions
Why is there a $5.00 charge on my credit card?
The credit card processing company puts a $5.00 hold on every transaction to ensure that the credit card is valid and has funds available. That hold will be removed within 24 hours of your transaction.
What should I do if the machine takes my cash and the product does not vend?
Contact us via our Refund Request page and fill out ALL the fields to request a refund. We will start the reimbursement process. Most of our locations can reimburse you the next day, but we first need to verify the transaction occurred via our online reporting and also confirm with our vending software that your item did not dispense.
What should I do if I used a credit card or phone (Apple Pay or Google Pay) and I did not get my product(s)?
Contact us via our Refund Request page and fill out ALL the fields to request a refund. We will need the last 4 digits of your credit card so we can check our payment portal to make sure that a charge went through with those same last 4 digits. If a charge did go through and the machine software tells us the product did not vend, we will refund your card directly. The credit will appear on your credit card in 2-3 days or sooner.